{"id":8199,"date":"2024-08-06T11:36:26","date_gmt":"2024-08-06T09:36:26","guid":{"rendered":"https:\/\/www.wingsx.at\/support\/"},"modified":"2025-12-04T10:52:18","modified_gmt":"2025-12-04T09:52:18","slug":"support","status":"publish","type":"page","link":"https:\/\/www.wingsx.at\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Contact and technical support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Do you need technical assistance with Wings X or an earlier version of Wings? Please fill out the contact form and send us a message <\/p>

“We make every effort to respond to your inquiry within one week Thank you for your understanding! You can find our FAQs on technical questions at this link <\/span>Link<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Important Information About Technical Support Options<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Akkordeon Inhalt<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Thank you for choosing the service package!<\/strong><\/p>\n

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This entitles you to install the latest version of Wings X. This way, we can provide you with the best possible support for any technical challenges. <\/p>\n

“Please complete the contact form in full\u2014we\u2019ll do our best to provide you with a quick solution to your problem.<\/p>\n<\/div>\n

Here are some additional solutions and resources to help you quickly find an answer to your question:<\/strong><\/p>\n

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  1. Quick Help in the Wings X Forum<\/strong><\/li>\n<\/ol>\n

    We highly recommend the Wings X user forum<\/a>. It\u2019s a place where many helpful users exchange ideas constructively and support each other. There you\u2019ll not only find answers to many questions, but you can also get assistance on almost any topic at any time\u2014even outside our business hours. We ourselves are regularly active in the forum and are happy to help. This also has the advantage that all forum participants can join the discussion and learn from it. <\/p>\n

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    1. The Wings X Video Tutorials<\/strong><\/li>\n<\/ol>\n

      In addition, you\u2019ll find numerous video tutorials on the most important features at this link<\/a><\/strong><\/p>\n

      3. Wings X MasterClass by HornColor<\/strong><\/p>\n

      In addition, the Wings X MasterClass offers a comprehensive paid online training platform. Here you\u2019ll find detailed explanations and practical examples to help you make the most of Wings X. You can find more information here<\/a>. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSupport Information f\u00fcr Wings X Anwender mit abgelaufenem Service Paket<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      For Wings X users with an expired service package, we have a clear recommendation: Renew!<\/p>\n

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      Our developers invest a lot of time in improving and adapting Wings X. To ensure the software remains compatible with current operating systems, updates are essential. New features and adjustments are only available in the latest versions <\/p>\n

      Our technical support is also tied to the service package. To provide you with advice and the latest versions, you need an active service package. <\/p>\n<\/div>\n

      Here you\u2019ll find all the important information<\/a><\/strong> about the service package and how you can easily renew it.<\/div>\n
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      Solutions and Support:<\/strong><\/p>\n

      At AV Stumpfl, it\u2019s important to us that our long-standing users are not left \u2018out in the rain\u2019 when they have questions or problems. We\u2019ve put together a list of options to help you find solutions when challenges arise. <\/p>\n

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      1. The Wings X Video Tutorials<\/strong><\/li>\n<\/ol>\n<\/div>\n

        In addition, you\u2019ll find numerous video tutorials on the most important features at this link<\/a><\/strong><\/p>\n

        \n

        2. Quick Help in the Wings X Forum<\/strong><\/p>\n

        We highly recommend the Wings X user forum<\/a>. It\u2019s a place where many helpful users exchange ideas constructively and support each other. There you\u2019ll not only find answers to many questions, but you can also get assistance on almost any topic at any time\u2014even outside our business hours. We ourselves are regularly active in the forum and are happy to help. This also has the advantage that all forum participants can join the discussion and learn from it. <\/p>\n

        3. Wings X MasterClass by HornColor<\/strong><\/p>\n<\/div>\n

        In addition, the Wings X MasterClass offers a comprehensive paid online training platform. Here you\u2019ll find detailed explanations and practical examples to help you make the most of Wings X. You can find more information here<\/a>. <\/span><\/p>\n

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        4. Paid Support \/ HornColor<\/strong><\/p>\n

        “For complex technical questions, you can rely on HornColor\u2019s many years of expertise. Christian Horn combines solid technical knowledge with extensive experience in multimedia AV. For technical issues as well as creative challenges, he is available for a fee at the following contact details: <\/div>\n
        <\/div>\n
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        HORNCOLOR Multimedia GmbH<\/strong><\/em><\/p>\n

        Lochhauser Stra\u00dfe 94<\/em>
        82178 Puchheim<\/em><\/p>\n

        info@horncolor.de \/ Tel. 089 \/ 829 40 214<\/em><\/p>\n<\/div>\n

        Thank you for your understanding and trust.<\/strong><\/p>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHelp or Technical Support for Wings Platinum 1 to 7<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        We would like to inform you that, unfortunately, we can no longer offer free support for older versions of our Wings Platinum software. These programs have become outdated, and modern operating systems have evolved significantly in recent years. <\/p>\n

        For this reason, we can no longer guarantee compatibility or reliable support for these older versions. We are fully focusing our resources on further developing our current software generation, Wings X. <\/p>\n

        If you are still working with an older version of Wings Platinum, we strongly recommend upgrading to Wings X to ensure full compatibility with current systems as well as access to support and regular updates.<\/p>\n

        This video<\/a> explains how to register and order a license.
        Users of Wings Platinum 6 and 7 also benefit from a discount when upgrading.<\/p>\n

        Solutions and Support:<\/strong><\/p>\n

        At AV Stumpfl, it\u2019s important to us that our long-standing users are not left \u2018out in the rain\u2019 when they have questions or problems. We\u2019ve put together a list of options to help you find solutions when challenges arise. <\/p>\n

          \n
        1. The comprehensive help section in Wings Platinum<\/strong><\/li>\n<\/ol>\n

          For general operating questions, all versions of Wings Platinum provide you with a very comprehensive offline help, which you can access directly from Wings by pressing the F1 key. <\/p>\n

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          1. The video tutorials for earlier versions of Wings Platinum<\/strong><\/li>\n<\/ol>\n

            Here you can find numerous video tutorials on the most important features at this link.<\/a><\/p>\n

            3. Paid Support \/ HornColor<\/strong><\/p>\n

            “For complex technical questions, you can rely on HornColor\u2019s many years of expertise. Christian Horn combines solid technical knowledge with extensive experience in multimedia AV. For technical issues as well as creative challenges, he is available for a fee at the following contact details: <\/div>\n
            <\/div>\n
            \n

            HORNCOLOR Multimedia GmbH<\/strong><\/em><\/p>\n

            Lochhauser Stra\u00dfe 94<\/em>
            82178 Puchheim<\/em><\/p>\n

            info@horncolor.de \/ Tel. 089 \/ 829 40 214<\/em><\/p>\n<\/div>\n

            Thank you for your understanding and trust.<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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